The Stringham Group

Free Diagnostic

Our consultants are certified by Purdue University as Certified Call Center Auditors.

Send this completed form to us and your numbers will be compared to industry benchmarks by BenchmarkPortals.com and a free diagnostic report will be emailed to you within 48 hours. One of our certified auditors will contact you and The Stringham Group will be glad to discuss your results free of charge.

Send now for a FREE diagnostic!

Diagnostic Information

What is your fully loaded cost per call?
How many TSR workstations do you operate?
What is the average time callers spend in the queue in seconds?
What percentage of your calls are blocked?
What is your average handle time in minutes?
What is your average after call work time in minutes?
What percent of your calls do you handle on the first call?
What is your annual TSR turnover in percent?
What percent of your calls result in up-sell opportunities?
What is your average adherence to schedule in percent?
What is your occupancy rate in percent?

Personal Information

Name:
Company:
Email:
Website:
Primary Toll Free Number of Your Center: