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Lots of real telephone calls
Use StressTestTM services to prove the end-to-end performance of your voice processing systems, call center services, telephone lines, and other telephone related services. Stop the finger-pointing with precision testing that answers the hard questions. Sustained traffic loads, sharp peaks, and controlled volumes are easy and repeatable with TSG.
Just like your customer
A StressTestTM call uses your services just like a regular customer with a real telephone call through the public telephone network. Menu choices, account numbers entries and other inputs are made in response to your prompts. The inputs can be touch-tone or voice.
No special set-up
Your regular greetings and prompts are verified on each test call. Any error messages are noted for the report. All response times are measured and stored for each test call.
Hearing is believing
TSG makes digital audio recordings of some of your StressTestTM calls. Example .wav files are provided with your report. Now you can hear exactly what happened!
Screen pop and more
can hear what really happened and go quickly to the source of the problem. TSG will show you how to validate screen pop and other complex CTI services with ANI and thousands of account numbers. Your users will feel great about your project.
The report you've always wanted
The StressTestTM report provides the details of your test calls for a complete view of performance. Many report elements are available to see all of the details or summarized information. Please see the back of this page.
Testing by the experts
TSG has heavy experience testing many kinds of systems. TSG knows what to look for and will contribute great ideas on how to prove that your systems work. During the testing conference call, TSG will keep you informed on testing progress and real-time results. You get to focus on your systems, not the testing process.
Everyone says "It's really inexpensive!"
For amazingly low cost, you can get StressTestTM telephone calls that fill your systems and document the response times in a detailed report.
Our Certified Call Center Consultants
will work with you to make sure that your test is most effective and that you are on board every step of the way.
