A two day review of your center by an independent call center professional designed to give you a solid direction and a business case that will assure the approval of your improvement initiatives.

	Day 1	Review Center Technology Review Center Reporting Review Toll Free Telephone Billing Understand goals and objectives
	Day 2	Interview Center Management Observe 3 agents Develop recommendations Present to Management

Total cost estimate should not exceed $5,000, plus any travel expenses.

Email us to set up an appointment.